We’re thrilled to be restarting a less formal, more direct conversation with you about the challenges of service and leadership. This is an extension of our previous blog, which we suspended for too many months to finish the Uncommon Service manuscript. To those of you with the patience to wait for us, we’re grateful. We’re excited to pick up the discussion where we left off.
And to our new readers, here’s what we like talking about: leading others, leading ourselves, serving customers and employees and shareholders, finding ways to do these things better and with more integrity. That includes creating more profitable and more competitive organizations. It you can’t get paid for delivering excellence, the business goes away. No happy customers. No thriving employees.
So please join us as we try to figure this stuff out. We’re very interested in your comments and ideas – in fact, that’s the central reason to do this, to learn from readers like you on the front lines of creating and consuming service experiences. We want to know what you think. Together we might be able to make great service a little more, well, common.