About Frances | About Anne

Frances Frei authory headshotFrances Frei is the Senior Associate Dean, Director of Faculty Planning and Recruiting and UPS Foundation Professor of Service Management at Harvard Business School. Frances regularly advises organizations seeking to create greater value through their service experiences. Click here to read more





Anne Morriss author photoAnne Morriss is the cofounder and Chief Knowledge Officer of the Concire Leadership Institute, a consulting firm that helps leaders to surface and remove performance barriers. She has worked with companies and governments throughout the United States and Latin America on strategy, leadership, and institutional change, with clients ranging from Fortune 50 companies to public-sector leaders. Click here to read more