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About Frances Frei
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For speaking, media, consulting and other requests, please contact:
Lori Trahan
Concire Leadership Institute
ltrahan@concire.com
978-771-8994
Blog Posts
Unsolicited Advice on Taking Your Customers' Money
The Five Stages of Strategic Grief
New on HBR.org: The Five Stages of Strategic Grief
Service Stories
Newton Wellesley Hospital: Respecting Patients' Humanity
'Absolutely Delighted' by Progressive
Giving Customers their Space at Terminix