Tag Archives: Bank of America

Unsolicited Advice on Taking Your Customers’ Money

The low point of a service experience is often the part where we have to hand over our money.  Here are ten ways to make pricing less painful: Keep it simple, transparent and fair. Respect our humanity. We know one …

, , , ,

Self-Service Innovation at USAA

The NYT recently described an innovative new iPhone “app” that allows customers to use their phones to deposit a check.  Take pictures of the front and back of the check with the phone’s camera, and then use its email function to send the pictures to …

, , , , , ,