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Tag Archives: Bank of America
Unsolicited Advice on Taking Your Customers’ Money
The low point of a service experience is often the part where we have to hand over our money. Here are ten ways to make pricing less painful: Keep it simple, transparent and fair. Respect our humanity. We know one …
Self-Service Innovation at USAA
The NYT recently described an innovative new iPhone “app” that allows customers to use their phones to deposit a check. Take pictures of the front and back of the check with the phone’s camera, and then use its email function to send the pictures to …