Tag Archives: Culture

Organizational Insecurity

I was intrigued by a recent NYT interview with Omar Hamoui, founder and chief executive of the mobile advertising network AdMob.  Hamoui argued that organizational insecurity led to deep resistance to discussing problems: When people are insecure, they just tend to hide …

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Toyota in Trouble (the quick and dirty version)

What happened at Toyota? Mr. Toyoda himself summed it up nicely, as the NYT recently reported.  In a nutshell, Toyota thrived when it focused on improvement. When that focus shifted to growth the company ran into serious trouble: In his …

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Will Amazon Kill the Zappos Magic?

In a recent NYT interview Tony Hsieh (pronounced “shay”), CEO of Zappos, described his management priorities in this order:  culture first, service second.  This may come as a surprise to anyone who has first-hand experience with the Zappos service model, which …

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Culture Change at GM: Declaring it Doesn’t Make it So

The NYT reported that the board of GM wanted the culture of the organization to change: In the interim, Mr. Henderson stressed that G.M.’s new board was pushing management to speed up decisions on new products and install a culture …

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Non-Verbal Leadership

In a recent article in the NYTimes, Linda Hudson described her first day on her job after being promoted to president at General Dynamics: … I went out and bought my new fancy suits to wear to work and so on. And …

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Hidden Risks of Crisis Leadership

The NYT’s Adam Bryant delivered an interesting interview with Lloyd Blankfein, CEO of Goldman Sachs.  Blankfein offers some suggestions for leading in a crisis, which can be summarized as keep talking, to everyone, both to better inform your choices and to …

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Explore vs. Exploit

Alison Gopnik, a Berkeley psychology professor, described how babies learn in a recent NYT op-ed she provocatively titled, “Your Baby is Smarter Than You Think.”  The article shot to the top of the paper’s “most popular” list, partly for its challenge …

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The Employees You’re Slamming Are Behaving Rationally

It is difficult to find something written about change that doesn’t talk about how hard it is. My observation couldn’t be more different. I find that change happens in an instant — deciding what to change and finding the right …

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Why Most Corporate Retreats Fail

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  One of the uncomfortable truths about exercise, I’m discovering, is that change requires changing. Until I convince my body that it’s really going to need to do something different, it’s not wasting any time on building strength I’m unlikely …

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The Hug

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I find myself needing to spend a minute on The Hug. Apparently, in preparing for a royal audience, centuries of protocol can basically be summed up as “whatever you do, don’t touch the Queen.”Forget the curtsey/no curtsey debate. Forget never …

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