Tag Archives: Fees

Unsolicited Advice on Taking Your Customers’ Money

The low point of a service experience is often the part where we have to hand over our money.  Here are ten ways to make pricing less painful: Keep it simple, transparent and fair. Respect our humanity. We know one …

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Airline Fees: A Race to the Bottom

A recent NYT article touched on the issue of charging airline passengers fees for small components of the service experience.  How close are we to the world that a Southwest commercial famously parodied, where customers have to scrounge for quarters …

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Good Government and the Quest for the Palatable Fee

A recent NYT article discussed the growing trend among cities to cover revenue shortfalls by charging fees for municipal services.  One fee, in particular — the “cash-for-crash” fee  charged to drivers for the police response to their accidents — is …

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