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Tag Archives: Harvard Business Review
The MBA Oath
Nitin Nohria and Rakesh Khurana published an excellent article in the Harvard Business Review earlier this year about making management a true profession. In one illustration of the disconnect between management and other professions, the article points out that while …
Customer-Operators: Not Paying Them Doesn’t Mean They’re Free
People, it turns out, are desperate to be helpful. Verizon has discovered this and joined the growing ranks of companies using what I call “customer-operators” to do the work employees used to do, everything from generating new product ideas to …