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The Patient Has a Soul
The title is from the opening pages of the Cleveland Clinic’s Annual Report, which quotes Dr. Rene Favaloro: ”the patient is not only an illness, he has a soul.” I came across the quote as I watched my colleague, Ananth Raman, teach …
Hidden Risks of Crisis Leadership
The NYT’s Adam Bryant delivered an interesting interview with Lloyd Blankfein, CEO of Goldman Sachs. Blankfein offers some suggestions for leading in a crisis, which can be summarized as keep talking, to everyone, both to better inform your choices and to …
Suze Smackdowns: High Standards, High Empathy
The NYT Magazine recently did a terrific story on Suze Orman, increasingly known for the tongue-lashing she’s willing to give viewers who aren’t taking full responsibility for their financial lives. Or as Oprah calls these very public rebukes, “Suze smackdowns.” …