Tag Archives: Improvement

Organizational Insecurity

I was intrigued by a recent NYT interview with Omar Hamoui, founder and chief executive of the mobile advertising network AdMob.  Hamoui argued that organizational insecurity led to deep resistance to discussing problems: When people are insecure, they just tend to hide …

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Toyota in Trouble (the quick and dirty version)

What happened at Toyota? Mr. Toyoda himself summed it up nicely, as the NYT recently reported.  In a nutshell, Toyota thrived when it focused on improvement. When that focus shifted to growth the company ran into serious trouble: In his …

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Bring Me a Problem (Solution Optional)

In what is becoming a consistently provocative column for us, the NY Times recently featured Delta Airlines CEO Richard Anderson as part of its Saturday Corner Office series. Anderson came across as thoughtful, humble, and hopefully up for the task of saving …

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Mental Models Towards Problems

Learn from your mistakes.  It sounds so nice in theory, but it often breaks down it practice, particularly for Type A personalities. An intermediary step that’s usually missing is first learning how to honor the missteps, as odd as that …

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