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Tag Archives: Service Profit Chain
Employee Goodwill
British Airways has asked its employees to work for free for a month. As CNN reported, the airline sent an e-mail out to its staff that “offered workers between one and four weeks of unpaid leave — but with the …
Service Excellence Reading List
I’m often asked to provide a reading list on how to compete on service excellence. There are some great public sources out there. Below is a first cut (if you want more focused recommendations, please let me know), and I …