Tag Archives: Tiffany’s

April 2, 2009 by Frances Frei

Think Celebrities in Rehab with the Rest of Us

The NYT coverage of Facebook offered another example of a common source of customer tension — not all of your customers want to hang out with each other: “People usually spend a lot of time trying to be separate — …

Build-a-bear, customer segments, Facebook, service models, Tiffany's

February 9, 2009 by Anne Morriss

Donors v. Clients: Overcoming the Tradeoffs

Measuring performance can be even harder in the non-profit sector, where satisfying the non-paying clients (e.g., poor children in Honduras) and the paying clients (e.g., rich donors in Houston) are often very separate challenges. This dynamic is complicated by the …